On demand delivery services are becoming more commonplace in the modern world and are necessary for any company that wants to keep up or overtake their competition. An e-commerce logistics platform can help companies and enterprises to provide fast, efficient and reliable delivery that customers expect and can even help to lower the costs considerably when compared to traditional methods.
Companies with huge fleets to manage often struggle to keep track of their drivers as well as ensure delivery slots are kept to, which can lead to deliveries being left unoccupied, damaged and ultimately returned. If the delivery cannot be left and the customer is unable to receive the goods due to being unavailable it will cost more in fuel for the delivery to be redelivered at another time or date. To optimize deliveries so that the company is able to save money while offering a more reliable service to their customers a delivery platform is necessary to keep track of everything in one place. The clever platform can even assign certain loads to drivers to utilise the space of specific vehicle sizes and even plan the routes.
Track in real time
The Bringg e-commerce logistics platform allows companies to keep track of each and every order which lets them give their customers a smaller timeframe in which to expect their deliveries. At certain points the platform can send notifications straight to the customer to give them a better experience. After all no one likes to wait in from morning to night for their package to be delivered last thing. Offering real time mapping lets the customer plan ahead and ensure someone is available to receive their goods, which is especially important if a signature is required.
Interfaces for drivers
As well as giving customers better information and smaller time slots the logistics platform can also offer the tools that delivery drivers need to optimise their time by having the whole route planned out for them. Last minute cancellations can be instantly displayed on drivers interfaces so they can move on to the next job without wasting time and ultimately money. The drivers are also able to verify delivery in real time so there’s no need to wait until they return to the depot for finalisation.
Companies that already have some sort of on demand solution have the ability to integrate the platform with their current software. This will help them to fill in any gaps their software has and allow them to control all aspects of the delivery process from one place.
Customers no longer tolerate waiting around and want a fast service. If one company is unable to provide it they are likely to look elsewhere. Thanks to the introduction of smartphones customers are able to receive notifications to their mobile devices so they don’t have to put their day on hold to receive their goods. Those that have left the location but have left instructions to deliver to a neighbour or friend can still be notified of delivery in their absence. A platform can allow customers to receive notification on the device that best suits them and should there be any hold ups the customer will know within minutes rather than hours after their delivery was expected. This offers a better experience for customers and of course the reputation of the company.